Customer Services

Customer Service

We want our customers to enjoy our service and buying from us. If you’d like to ask us a question about an item or can’t find a product you’re looking for? Or even want to tell us about your Central Procurement experience, you can get in touch by calling our friendly customer service team.

Our customers come first every time – which means if you have a problem or any question that you require an answer to, just let us know. Our customer service department is always there for you.

Contact Us

Our customer service office opening times are Mon-Fri, 9am-5pm

You can write to us at:

Unit 7,
Healey Business Park,
Healey Lane,
Batley,
WF17 8EZ

You can call us on:

Tel. 01924 478669

You can email us on:

enquiries@centralprocurement.co.uk

Payment

Central procurement offers you secure online payment, we use your card details to process your orders and we will ask for them for every order placed. The three digit card signature code will be required to place an order – this ensures that your card cannot be misused.

We accept payments from:

·         Visa Card
·         Visa Electron
·         Maestro
·         Master Card
·         PayPal

Back orders 

Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date.Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified.

If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.

Returns 

Please notify us within 14 days should you wish to return any item(s) we have supplied.
Some of the products will incur an additional delivery charge and may in some case have longer lead times. 

Shortages

If any item that you have ordered does not arrive please email us with the following information: 

·         Delivery note number
·         Internet order number
·         Product code and description of the item(s)
·         The quantity of each item(s) ordered
·         The quantity of each item(s) received

Easy Ordering

Order online for no more than 48 after payment order for delivery anywhere nationwide 100% satisfaction
No quibble return on any product you are not satisfied
We supply only the best quality products and world leading brands Price Check
Check our prices ­ and check the hidden extras of our competitors UK¹s Biggest Range
With thousands of products in stock, you are never stuck for choice 

The Benefits of Buying Online

We've put the UK's biggest superstore right on your desktop. We've cut out the middleman. As a result we have the lowest overheads in the market. That cuts cost out and the savings go straight in your pocket.

What can be more convenient than that? No holding on the phone, no time wasting trips to superstores. It's completely seamless online ordering and the benefits are yours.

How to order

Choose your product by either category, brand or product number if you know it. Click and add it to your order. Complete the order form with your credit card and delivery details, or if you are already a customer, you may order on your account.